Home Retail Network Superior Customer Experience
Consistent and courteous service has been the common theme at all Reliance outlets.
Service standards collectively leads to a delightful experience at the RO:
- Round-the-clock product availability.
- Trained, friendly and courteous pump attendants.
- Minimum wait time due to high-speed dispensers.
- Easy traffic movement due to ergonomic RO layout
- Acceptance of all bank cards.
- Clean Toilets.
- Drinking Water.
- Air Service.
To ensure consistent customer experience at all ROs, the front-line staff through regular and repeated training program is motivated and aligned to follow a 'Customer Service Sequence' that ensures consistent customer experience ... Anywhere ... Anytime ...