Home Retail Network Superior Customer Experience

Consistent and courteous service has been the common theme at all Reliance outlets.

Service standards collectively leads to a delightful experience at the RO:

  • Round-the-clock product availability
  • Trained, friendly and courteous pump attendants
  • Minimum wait time due to high-speed dispensers
  • Easy traffic movement due to ergonomic RO layout
  • Acceptance of all bank cards
  • Clean Toilets
  • Drinking Water
  • Air Service

To ensure consistent customer experience at all ROs, the front-line staff through regular and repeated training program is motivated and aligned to follow a 'Customer Service Sequence' that ensures consistent customer experience ... Anywhere ... Anytime ....