Home Retail Network Superior Customer Experience

Consistent and courteous service has been the common theme at all Reliance outlets.

Service standards collectively leads to a delightful experience at the RO:

  • Round-the-clock product availability.
  • Trained, friendly and courteous pump attendants.
  • Minimum wait time due to high-speed dispensers.
  • Easy traffic movement due to ergonomic RO layout
  • Acceptance of all bank cards.
  • Clean Toilets.
  • Drinking Water.
  • Air Service.

To ensure consistent customer experience at all ROs, the front-line staff through regular and repeated training program is motivated and aligned to follow a 'Customer Service Sequence' that ensures consistent customer experience ... Anywhere ... Anytime ...